Please communicate with us within one week of receiving the goods. We will handle it for you, including resending the package or issuing a refund. Since our products (clothing and bags) are daily consumables, if more than one week has passed, we will assume that there is no quality issue with the product, and we will not be responsible for any damage caused by use.

If you haven’t received the package after 30 days, or if the package is damaged, you may apply for a full refund.

Each order will be shipped out within 24-72 hours. Generally you will receive your goods within 20 days.

And you will get our tracking info after we ship out . if you have any problem please message our customer service with：+852 9437 4305

We accept all major credit cards, as well as PayPal.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or shipping carrier for more information in the meantime! If you do not receive your order in a couple of days, please contact our Customer Support team within 14 days of the last tracking update, with your order number and tracking information.

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience and appreciate your understanding!

Please follow these steps:

Keep evidence - Save all packaging materials and take clear photos/videos of the issue.

Document details - Record the unboxing process if possible.

Contact us - Reach out to our customer service with:‪+852 9437 4305
1. Your order number
2. Photos/videos of the problem
3. Description of the issue

We'll investigate and resolve your case as quickly as possible.

The price already includes tax. You can proceed with payment directly.